Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days within Australia.
Do you offer express shipping?
Yes, we offer express shipping options at checkout for faster delivery.
Do you ship internationally?
Currently, we ship within Australia only. International shipping may be available in the future.
Orders & Returns
Can I change or cancel my order?
Please contact us and we'll do our best to help.
What is your return policy?
We accept returns within 15 days of delivery for unused items in original packaging. Return shipping costs may apply.
How do I track my order?
You'll receive a tracking number via email once your order ships. You can also check your order status in your account.
Products & Pricing
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized suppliers.
Account & Payment
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders and speeds up future purchases.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
Contact Us
How can I contact customer service?
You can reach us via email, or phone. Visit our Contact page for all available options and hours.